This is the contract between your shop and LumeWay. Your homeowners never sign up for LumeWay and never agree to any of this, which is exactly how it should be.
Last updated August 5, 2026
These terms are between LumeWay LLC, a Utah limited liability company, and the business that subscribes to LumeWay. Throughout, "we" and "us" mean LumeWay LLC, and "you" means your company.
You accept these terms by signing an order form or by using the service, whichever happens first. Your order form records your band, your billing period and your start date. Where an order form and this page disagree, the order form wins, because it is the one you actually signed.
Your customers are not party to this agreement. They never create a LumeWay account, and the portal they see carries your name. How their information is handled is set out in our privacy policy.
LumeWay is a white-label customer portal for roofing work. It carries a job from inspection through proposal, contract, deposit and install to the final bill, with every screen branded as your company.
What it is not, so there is no argument about it later:
You are responsible for your account, for the people you give access to, and for the accuracy of what you load into it: your pricing, your contract wording, your warranty text and your customers' details. Keep your credentials to your own staff, and tell us promptly if you think an account has been compromised.
You agree not to:
One band, one shop. Your subscription covers your company. If you run several roofing businesses under separate brands, each needs its own subscription, because each gets its own separated data.
Plans are priced by the size of your shop. Nothing is metered: there is no fee per roof, no fee per proposal, no fee per report and no fee per seat, and every band includes unlimited roofs, proposals and reports plus unlimited office staff.
| Band | Roster | Annual | Monthly |
|---|---|---|---|
| Solo | 1 to 2 reps | $208 a month, billed annually at $2,490 a year | $249 a month |
| Crew | Up to 6 reps | $374 a month, billed annually at $4,490 a year | $449 a month |
| Fleet | Up to 15 reps | $916 a month, billed annually at $10,990 a year | $1099 a month |
Annual billing is ten months' fee for twelve months of service, which is where the saving comes from. Annual fees are payable in advance for the year; monthly fees are payable in advance each month. Fees do not include taxes, which are added where they apply.
Your band is what you tell us at signing. We do not count your roofs, your proposals or your logins to check up on you. If your roster grows past the band you are on, move up at the next renewal and tell us. Above 15 reps we quote it, because a rollout at that size is a different job and pretending otherwise sets us both up to fail.
Late payment: if an invoice goes unpaid we will chase it like a person before doing anything else. See suspension and termination for what happens after that.
Onboarding is a one-time Catalog and Brand Build fee: $1,250 Solo, $2,000 Crew, $2,500 Fleet. It pays for real hours spent loading your catalog from your actual supplier sheet and labor tab, and setting up your branding, contract and warranties.
Crew and Fleet include your price locked in writing for 24 monthsfrom your start date, with a stated ceiling on any increase at renewal. That ceiling is written into your order form, so you can see the worst case before you sign rather than after.
Outside the lock, we may change published prices. Any change to what you pay takes effect at your next renewal and we will tell you at least 30 days before it does, which is enough time to leave if you would rather.
Roofing is seasonal, and the slow season is not the same season everywhere. So:50% off for up to three consecutive months, once every twelve. You pick the months, because your slow season is not everyone's.
A limited founding arrangement is open to five shops, closing when the fifth signs. If your order form says you are a founding contractor, these terms apply to you as well.
In exchange, and written into the agreement rather than agreed on a handshake, you provide:
If you will not sign the case-study clause, you pay list price. That is the whole point of the arrangement: it is not a discount, it is the purchase price of a logo, a number and a reference.
You can leave. Monthly plans can be cancelled with 30 days' notice, effective at the end of your current month. Annual plans run to the end of the year you paid for; we do not refund the unused part of an annual term, and we will not quietly auto-renew you into another one without telling you first.
We can suspend an account for non-payment after we have asked you about it, or immediately if the service is being used in a way that is unlawful or is putting other contractors' data at risk. Where we suspend for non-payment, we will tell you before your customers notice anything.
Either of us can terminate for a material breach the other has not fixed within 30 days of being told about it. We can also discontinue the service entirely, in which case you get at least 90 days' notice and a pro-rata refund of anything you have paid for time you will not get.
Your data is yours. When your account ends, whatever the reason:
For founding contractors, the portal links you have already sent homeowners stay live and readable for 90 days after your account ends, so a customer mid-job is not cut off the day you leave.
You keep everything that is yours. Your brand, logo and colours; your catalog, supplier pricing and labor rates; your contract and warranty wording; your photos, video and customer records. Using LumeWay does not give us any ownership of it. We use it only to run the service for you.
We keep the platform. The software, its design, and the way it works stay ours, including anything we build in response to your feedback. You get a licence to use it for as long as you subscribe, not a share of it.
We will not use your company name or logo as a customer reference without your permission, except where you have signed the founding contractor terms above, which grant it explicitly.
We will provide the service with reasonable care and skill, and we will not knowingly make it worse. Beyond that, the service is provided as is. We do not warrant that it will be uninterrupted or error-free, that it will suit a particular way of running your business, or that drafted text or interpreted measurements will be correct.
That last one is not boilerplate. Measurement interpretation and drafted summaries are starting points that a person at your company checks. A proposal you approve is your proposal, and the price on it is your price.
Neither of us is liable to the other for indirect or consequential loss, or for lost profits, lost business or lost data, even where it was foreseeable.
Our total liability under this agreement, for all claims taken together, is limited to the fees you paid us in the twelve months before the claim arose.
Nothing here limits liability that cannot be limited by law, including for fraud.
This agreement is governed by the laws of the State of Utah, without regard to its conflict of laws rules. Any dispute goes to the state or federal courts located in Utah, and we both agree to their jurisdiction.
If a court finds any part of this agreement unenforceable, the rest stays in force. A delay in enforcing something is not a waiver of it.
If we change these terms, we will update the date at the top and tell account holders directly. A change that materially reduces what you get takes effect at your next renewal, not immediately.
Questions about any of this: forrest@lumeway.app. You will be talking to the person who wrote it. Current pricing is always on the pricing page.
See LumeWay on a real roofing job: branded portal, in-portal payments, every payment tied to the job. Fifteen minutes.